Privacy Policy - Kritin Global

Kritin Global (“Kritin Global”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you use our website, contact us, make an enquiry, or engage our education, migration or related services.

We handle personal information in accordance with our applicable obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

1.1 Personal Information

Depending on your interaction with us and the services you request, we may collect personal information including:

• full name, date of birth and contact details;
• passport, citizenship and identity information;
• visa status, visa history and immigration-related information;
• educational qualifications, academic records and transcripts;
• employment history, professional qualifications and work experience;
• financial or payment-related information where required;
• information relating to family members, partners, dependants, employers, sponsors or other relevant persons;
• correspondence, enquiries, consultation information and documents you provide to us; and
• other information reasonably necessary to provide the services you request.

Certain migration matters may involve sensitive information, such as health information, racial or ethnic origin, criminal history or other information protected under Australian privacy law. We handle sensitive information with additional care and only where reasonably necessary and permitted by law.

1.2 Website and Technical Information

When you use our website, we may automatically collect certain technical information, including:

• browser and device information;
• IP address;
• approximate location information;
• pages visited;
• referral sources;
• website interactions; and
• time spent on particular pages.

This information may be used to maintain website security, understand website performance, measure marketing effectiveness and improve our services and user experience.

2. How We Collect Information

We may collect personal information:

• directly from you through our website, enquiry forms, telephone calls, emails, consultations or other communications;
• through documents and information you provide to us;
• from a person authorised by you;
• from educational institutions, employers, sponsors, professional organisations or other relevant third parties where appropriate;
• from government departments, authorities or publicly available sources where permitted; and
• through website analytics, advertising and similar technologies.

Where practical, we will collect personal information directly from you.

3. Cookies, Analytics and Tracking Technologies

We may use cookies, pixels and similar technologies to:

• maintain and improve website functionality;
• recognise returning visitors;
• understand website traffic and user behaviour;
• measure advertising and marketing performance;
• personalise website experiences; and
• deliver or measure relevant advertising.

These technologies may involve third-party services such as Google Analytics, Google advertising services, Meta advertising technologies and similar platforms.

You can control or disable certain cookies through your browser or device settings. Disabling cookies may affect some website functionality.

4. How We Use Your Information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries;
• providing education consulting services;
• providing migration services through appropriately authorised professionals;
• assisting with admissions, enrolments, placements and education pathways;
• preparing, managing and progressing applications where we have been engaged to do so;
• communicating with clients and prospective clients;
• managing appointments and consultations;
• processing authorised payments;
• maintaining client and business records;
• complying with legal, regulatory and professional obligations;
• protecting our systems, clients and business from fraud, misuse or security threats;
• improving our website, services and customer experience;
• conducting business analysis and service-quality improvement; and
• marketing our services where permitted by law.

We do not sell personal information.

5. Use of Artificial Intelligence and Technology

Kritin Global may use artificial intelligence (AI), generative AI and other digital technologies to support legitimate business operations, including:

• marketing and advertising;
• content creation and improvement;
• website development;
• search-engine optimisation;
• social-media content;
• analytics and reporting;
• administration and productivity;
• communications support;
• workflow improvement; and
• general business and service improvement.

The use of technology allows us to improve efficiency and support the delivery and promotion of our services while maintaining appropriate human oversight.

Migration Advice Remains Human-Led

AI does not replace our Registered Migration Agent and is not used to independently provide personalised migration advice or immigration assistance.

A Registered Migration Agent provides immigration assistance and personalised migration advice provided by Kritin Global in accordance with Australian migration law and applicable professional obligations.

AI is not relied upon to independently:

• determine whether a client qualifies for a particular visa;
• determine a client's migration strategy;
• make final recommendations regarding a migration matter;
• make decisions concerning the merits or likely outcome of a migration application; or
• replace the professional judgement of the Registered Migration Agent.

General website information, blogs, social-media content, advertising, educational materials and other public-facing content may be created, reviewed or enhanced with the assistance of AI or other technology. Such material is general information only and does not constitute personalised migration advice.

Protection of Client Information

We take privacy and confidentiality seriously when using technology.

Client passports, visa records, health information, criminal-history information and other sensitive migration case information are not entered into publicly available general-purpose generative AI platforms for marketing or content-generation purposes.

Where AI-enabled or other technology services are used in our business operations and personal information is involved, we take reasonable steps appropriate to the circumstances to:

• minimise the personal information used;
• restrict access to authorised persons;
• consider privacy and security risks;
• use information consistently with the purpose for which it was collected;
• comply with applicable privacy and professional obligations; and
• obtain additional notification or consent where required by law.

We may review and update the technologies we use as our business, technology and legal obligations evolve.

6. Migration Services and Professional Confidentiality

Migration services are subject to additional legal and professional obligations.

Registered Migration associated with Kritin Global are required to comply with applicable Australian migration legislation and professional conduct requirements, including obligations relating to:

• client confidentiality;
• professional competence;
• proper handling of client information; and
• the provision of immigration assistance.

Information relating to a migration client or their affairs will be handled in accordance with those obligations.

7. Marketing Communications

Where permitted by law, we may use your contact details to provide:

• information about our services;
• relevant updates;
• newsletters;
• educational information;
• promotional offers; and
• other marketing communications.

You may opt out of direct marketing communications at any time by:

• using an unsubscribe facility contained in an electronic communication; or
• contacting us using the details at the end of this Privacy Policy.

Opting out of marketing does not prevent us from sending communications reasonably necessary to provide services you have requested or to manage an existing client relationship.

8. Behavioural Advertising and Retargeting

We may work with advertising, analytics and technology providers to measure advertising effectiveness and display relevant advertising.

These platforms may use cookies, device identifiers, pixels or similar technologies in accordance with their own privacy practices.

You may control certain advertising preferences through your browser, device or the privacy settings offered by the relevant advertising platform.

9. When We May Share Personal Information

Where reasonably necessary and permitted by law, personal information may be disclosed to:

• educational institutions;
• Australian or overseas government departments and authorities;
• migration, visa or assessment authorities;
• skills-assessment bodies;
• employers, sponsors or relevant professional bodies;
• service providers supporting our technology, communications, document management, cloud storage, analytics, security or payment systems;
• professional advisers;
• authorised representatives;
• business partners or service providers directly relevant to a service you have requested; and
• other persons where you have authorised the disclosure or where disclosure is required or permitted by law.

We do not sell personal information to third parties.

We may use or disclose aggregated or appropriately de-identified information for legitimate business analysis, reporting, research, marketing insights or service-improvement purposes.

10. Overseas and Cross-Border Disclosure

Because education and migration services can involve organisations and authorities located outside Australia, personal information may in some circumstances be disclosed to overseas recipients.

These may include:

• overseas educational institutions;
• overseas government or visa authorities;
• assessment organisations;
• service providers;
• technology and cloud-service providers; and
• other organisations relevant to a service you have requested.

The countries involved will depend on your individual circumstances, the destination or institution concerned and the locations used by relevant service providers.

Where the Australian Privacy Principles apply to a cross-border disclosure, we take reasonable steps as required by applicable Australian privacy law.

Where practicable and required, further information about relevant overseas disclosures may be provided at the time information is collected or upon request.

11. External Websites and Third-Party Services

Our website may contain links to websites, services, social-media platforms or resources operated by third parties.

Kritin Global does not control the privacy practices of independent third parties and is not responsible for how they handle personal information.

We recommend reviewing the privacy policies of third-party providers before providing them with personal information.

12. Legal and Regulatory Disclosures

We may use or disclose personal information where required or authorised by law, including in connection with:

• legal or regulatory obligations;
• requests from government or regulatory authorities;
• court or tribunal processes;
• investigations;
• prevention or investigation of suspected fraud, unlawful activity or security incidents; and
• protection of the legal rights, safety or security of Kritin Global, our clients or others.

Any such use or disclosure will be limited to what is reasonably necessary or legally required.

13. Business Transfers

If Kritin Global undergoes a merger, acquisition, restructuring, sale or transfer of all or part of its business, personal information may form part of the transferred business records where legally permitted.

Any personal information transferred in those circumstances will remain subject to applicable privacy requirements.

14. How We Protect Personal Information

We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include:

• secure electronic systems;
• encrypted communications where appropriate;
• access controls and authentication;
• restricting access to personnel who require information for legitimate business purposes;
• confidentiality obligations;
• security monitoring;
• appropriate third-party service-provider controls; and
• internal procedures for managing personal information.

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We therefore review our security and information-handling practices having regard to the nature of the information we hold and the services we provide.

15. Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

• provide services;
• manage our relationship with you;
• satisfy migration-agent record-keeping requirements;
• comply with legal, taxation, regulatory or professional obligations;
• manage disputes or potential legal claims; and
• maintain appropriate business records.

When personal information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it where required by applicable law.

16. Accessing or Correcting Your Personal Information

You may request access to personal information that we hold about you or request correction of information you believe is inaccurate, incomplete, out of date or misleading.

Requests can be made using the contact details below.

We may need to verify your identity before providing access or making changes.

There may be limited circumstances in which access can lawfully be refused. Where required, we will explain the basis for that decision.

Australian privacy law does not provide an unrestricted right to require deletion of all personal information, particularly where information must be retained to satisfy legal, regulatory, taxation or professional record-keeping obligations.

However, you may contact us if you have concerns regarding personal information we continue to hold.

17. Privacy Questions and Complaints

If you believe your personal information has not been handled appropriately, or you have a question or complaint regarding this Privacy Policy or our privacy practices, please contact us.

We will review privacy complaints and respond within a reasonable period having regard to the nature and complexity of the matter.

If you are not satisfied with our response, you may have the right to raise the matter with the Office of the Australian Information Commissioner (OAIC).

18. Data Breaches

If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with our applicable legal obligations.

Where required under Australian law, affected individuals and the Office of the Australian Information Commissioner may be notified.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;
• changes in technology, including the use of AI;
• changes to our information-handling practices;
• changes to third-party service providers; or
• changes to applicable legal or regulatory requirements.

Where a change materially affects how we handle personal information already collected, we will take any additional steps required by applicable law.

20. Contact Us

For privacy enquiries, access or correction requests, or privacy complaints, please contact:

Kritin Global

Email: admin@kritinglobal.com
Phone: +61 474 731 111